One of the best ways to satisfy your existing clients and to get new clients is to ask them what they want. Where does it hurt? Sounds so simple, doesn’t it? Then why don’t we do it?
Entries Tagged 'Customer Relations' ↓
Where Does It Hurt?
November 21st, 2007 — Customer Relations, Getting Customers
Are You Ignoring Your Instincts?
September 6th, 2007 — Customer Relations, Managing Client Relationships
Do you ever find yourself working harder and longer for one client but hating it? And making less money than with other clients? Do you sometimes feel like this client must have some mystical power over you?
More Valuable Client Advice
July 30th, 2007 — Customer Relations, Managing Client Relationships
Over at Seth Godin’s blog post Benefit of the doubt, Seth offers five brainstorming ideas for dealing with clients who are just waiting for you to fail.
One of these, underpromise, is solid advice that is often expressed as underpromise and overdeliver. I especially like the one about building up expectations of difficulty.
One phrase you need [...]
Plan for Customer Service Problems
July 17th, 2007 — Customer Relations, Customer Service
Ok, a little tough love today. We’ve all had customer service experiences like the one that follows. But, what’s great about being an independent is that you have complete power to solve customer satisfaction problems. If you have a plan.
Now, if you’re like me, you probably can’t believe some of the dumb excuses and explanations companies use to defend a record of lousy customer service.
