Other people’s small business mistakes can cause you big problems. It’s not just a cliche that we live in a connected world. Statistics show that our opinions reach between 150 and 250 people. If you work for 12 clients a year, you have the potential of being connected to anywhere from 1800 to 3000 people by way of word-of-mouth, just in the first level of contact.
Entries Tagged 'Customer Service' ↓
How Other People’s Mistakes Can Hose Your Business
November 17th, 2007 — Customer Service, Managing
Plan for Customer Service Problems
July 17th, 2007 — Customer Relations, Customer Service
Ok, a little tough love today. We’ve all had customer service experiences like the one that follows. But, what’s great about being an independent is that you have complete power to solve customer satisfaction problems. If you have a plan.
Now, if you’re like me, you probably can’t believe some of the dumb excuses and explanations companies use to defend a record of lousy customer service.
