Do you ever find yourself working harder and longer for one client but hating it? And making less money than with other clients? Do you sometimes feel like this client must have some mystical power over you?
Entries Tagged 'Managing Client Relationships' ↓
Are You Ignoring Your Instincts?
September 6th, 2007 — Customer Relations, Managing Client Relationships
Build the Project Statement of Work
August 1st, 2007 — Managing Client Relationships, Project Management
In my last post, Create Effective Project Proposals, I mentioned another powerful document that will help you manage client relationships and improve your level of professionalism. The traditional statement of work is a formal document that adheres to a handful of required elements. If you ever intend to perform any work for a government agency or government contractor, it’s possible that you will need to provide a statement of work in a format dictated by that agency or contractor. Even if you never intend to do government work and only work for private enterprise, you will find your projects running much more smoothly if you write and stick to a statement of work.
Create Effective Project Proposals
July 31st, 2007 — Managing Client Relationships, Project Management
No matter how much prospects and clients seem to crave uniqueness, when it comes to the printed or online communications they get from you, quirky individualism is the last thing they’re looking for. Even if they don’t consciously know it.
More Valuable Client Advice
July 30th, 2007 — Customer Relations, Managing Client Relationships
Over at Seth Godin’s blog post Benefit of the doubt, Seth offers five brainstorming ideas for dealing with clients who are just waiting for you to fail.
One of these, underpromise, is solid advice that is often expressed as underpromise and overdeliver. I especially like the one about building up expectations of difficulty.
One phrase you need [...]
